Otobo service desk — ticket triage

An incoming request triaged, routed and answered — including the AI chatbot drawing on the client knowledge base.

Modern Work & IT Governance

Empowering people through technology.

Create a connected workplace where employees, processes, and technology work as one.

Problem

Support requests scattered across email and spreadsheets with no visibility.

What we built

An Otobo service desk with an AI chatbot on the client knowledge base.

Outcome

Tier-1 tickets deflected and resolution time cut — figure pending approval.